Office Policies

Nolensville Psychiatry provides services to Nashville and the surrounding areas, including Arrington, La Vergne, Franklin, Forest Hills, Smyrna, Brentwood, Oak Hill, Thompson's Station, Triune, and Almaville in Tennessee.

Office Hours

Referrals

If you are a medical practice, therapist or anyone seeking to referal a patient to Nolensville Psychiatry, please fax referral information to 615-235-1186. I can see patients within 24 hours Monday-Saturday. I do not do legal evaluations except by prior written aggreement.

Appointments & Cancellations

Once you register for your appointment it is your responsibility to remember your appointment and arrive on time. Please let me know if you want to change your appointment time or day. All appointments are non-refundable except through proper cancellation through phone message on the Nolensville Psychiatry phone number by 12pm the day before your scheduled appointment (Ex: If cancelling a Monday appointment, you must cancel by 12pm on Sunday). I appreciate your understanding and cooperation as this advance notice allows me to offer the appointment time to another patient in need. If you cannot attend your appointment, please notify Dr. Van Schenck by voice message with details of the cancellation.

Fees and Billing

At Nolensville Psychiatry patients schedule and pre-pay for appointments online through the 'Book Now' button (on the 'Book Appointment' Tab at the top of the website). If you have MEDICARE you must call to book your first appointment. I do not accept insurance or work for insurance companies but I can provide you with an itemized receipt or superbill that your insurance company (unless you have Medicare) accepts for out-of-network benefits.

For your convenience, we accept the following credit cards:

• Visa
• MasterCard
• American Express
• Discover

The initial appointment is $325 for a 60 minute New Patient Appointment and $200 for a 30 minute Follow Up Medication Management/Therapy Appointment. Appointment price includes access to direct communication (phone calls or texting).

Disability

I do not do evaluations for disability. I do not place myself in an evaluative capacity for off work-determination.

Telemedicine

For your safety during inclement weather or due to physical and travel difficulties I offer telehealth services. I must see you in office at least once before prescribing controlled medication. I will email the TH Link to you before your appointment on the day of your appointment. If you have MEDICARE you must call to book your first appointment.

Emergencies

Psychiatric Emergencies are:

• Suicidal thoughts or thoughts of harming others
• An unexpected medication reaction with serious symptoms
• An unusual behavior that you fear may lead to physical harm

* In case of emergency, please call 911 or go to the emergency department.

* Prescription refills are not considered an emergency.